Unveiling a New Roadmap for Digital Transformation

Document Type : Original research

Authors

1 Shahid Beheshti University

2 Allameh Tabataba'i University

Abstract

Digital transformation is a global issue that has gained prominence in recent years. It is particularly relevant to the majority of public and private organizations, as it will affect customer relationships, internal processes, and value creation. The primary concern of stakeholders in digital transformation is to define the roadmap and vision that will guide future steps in this direction. This study's objective is to assist organizations in implementing digital transformation through the use of predefined phases and stages. In this regard, a systematic review of recent research and frameworks was conducted. After retrieving 47 studies and 11 frameworks, a thorough analysis was conducted on them. Selected articles were first analyzed using the VOSViewer software, and the results indicated that the majority of research in recent years has focused on processes in the field of digital transformation. However, the trend is shifting toward developing a strategy for digital transformation. Then, by combining the selected studies and frameworks, a roadmap for digital transformation was developed, consisting of six major phases: initiation, idea, assessment, commitment, implementation, and sustainability, as well as twenty activities within each phase. By gradually implementing these steps, organizations can ensure the effective deployment of digital transformation.

Keywords

References

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History

  • Receive Date: 02 September 2020
  • Revise Date: 17 September 2020
  • Accept Date: 30 September 2020

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