Examining the Impact of Organizational Culture on the Success of Software Process Improvement: The Mediating Role of Knowledge Sharing and the Moderating Role of Top Management Support

Document Type : Case study


1 Management, University of Guilan, Rasht, Iran

2 University of Guilan

3 Rahbord Shomal


Building organizational culture and improving organizational software are among the essential factors that influence organizational processes' improvement. Organizations have learned from experience that improving organizational processes, especially organizational software, can lead to better management of organizational change and has a positive impact on organizational performance. The present study examined the impact of knowledge sharing in various organizational cultures, the success of the software upgrade process, and how managers support software improvement. It is a descriptive, survey, and correlation study in terms of purpose. In terms of classification based on the result and application, it is an applied research. For the experimental investigation of the research model, SPSS 25 statistical software, and PLS partial minimum squares were used. The study population includes 220 employees of Bandar Anzali Customs Office, and its statistical population is 136 people based on Morgan's formula. The results show that group organizational culture has a more robust and better effect than hierarchical culture in the success of software implementation. Besides, group culture and hierarchical culture have a connection with software improvement success and guarantee the support of the organization's managers and software implementation. It was found that sharing knowledge is the key to improving group culture mediation software and supporting senior managers in the success of software improvement.


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